Campus Store Policies

Textbook Returns

When ordering course materials online, It is the student's responsibility to choose the correct textbooks and course materials. Duplicate and incorrect purchases are not eligible for refund. Please double-check your course and text information before placing your order. Textbook pricing, information, and availability is subject to change.


Textbooks may only be returned if you have dropped or changed classes. The following conditions apply:

  • Returns may be done through the first week of the term in which they were purchased. No refunds will be issued after the first week of that term. Materials purchased before financial aid is available in the store and after the first week of the term are considered final sales.
  • You must have a copy of your current schedule dated the day you come in to return your text.
  • You must have a receipt for proof of purchase.
  • There is a $2 return fee subtracted from the total refund.
  • Refunds will be given in the same manner as the purchase, e.g. if a credit card was used, the same credit card is needed for a refund; if financial aid was used, financial aid will be credited.
  • Shrink-wrapped books will be considered used once unwrapped and will be refunded at the used price. There are circumstances when a new, shrink-wrapped book will be non-refundable. Ask a bookseller for details.
  • New, unwrapped books, i.e. new books that were never shrink-wrapped, must be in new condition; if bent or marked, it will be refunded as a used book. Water damaged books will not be refunded.
  • Refunds will not be issued for incorrect or duplicate purchases.

SPECIAL ORDERS and online orders

  • Special and online orders that have not been picked up by the end of week 6 of the current term will be considered bookstore property. As a reminder, refunds are only issued through the first week of the term. Duplicate and incorrect orders are not eligible for refunds.
  • We are unable to email course materials/download codes/access codes and keys.
  • Keep in mind that expedited shipping does not begin at the time you place your order, but from when we are able to the order processed and shipped. For example, an order shipped second day may not be shipped until a day or two after the order has been received--meaning orders will not necessarily be received two days after they were ordered.


  • Software, laptops, tablets, computers, calculators, and other electronics are non-returnable.  Should you have any issues with these products you must contact the vendor (ie Hewlett Packard) for any service issues.


  • The UCC Bookstore will accept a Visa or Mastercard with bank authorization if it has the cardholder’s name and signature on it. Purchaser must be in possession of the card at the time the purchase is made. Please be prepared to show I.D.
  • If you are using a parent’s card, you must have a signed authorization from the cardholder for each purchase, stating: card number, expiration date, your name, date and a dollar limit.
  • Returns will be credited to the same card on which the purchase was made.
  • We are unable to accept credit/debit cards payments over the phone. If you can’t come to the store, visit the UCC Bookstore website to make purchases with a credit/debit card.